Terms & Conditions

These general sales conditions have as their object the purchase of products and services, carried out at a distance through telematic network on the site www.trimarchidivillamarchese.it belongs to Trimarchi Giacomo – Contrada Cavadonna snc, Siracusa -Vat number 01685770891. Each purchasing operation shall be regulated by provisions of Legislative Decree No. 185/99 and, with regard to the protection of confidentiality, will be subjected to Legislative Decree No. 196/2003 and subsequent amendments.

The customer by sending electronic confirmation of purchase order, accept unconditionally and undertakes to observe, in its dealings with Naturaltria srl, general conditions and payment here reported, claiming to have read and accepted all information provided to him under the rules mentioned above, taking also note that Naturaltria srl is not considered itself bound to different conditions unless previously agreed in writing.

The present general conditions of sale shall be examined on-line by customers site visitors of www.trimarchidivillamarchese.it before they confirm their purchases. Forwarding the order confirmation therefore implies the total knowledge of the General conditions of sale and their full acceptance.
The customer undertakes obligation, once the online purchase process, to print and preserve these general conditions of sale, already viewed and accepted during the purchasing process, in order to satisfy fully the condition referred to articles 2 and 3. 3 and 4 of Legislative Decree No. 185/1999.


At the moment prices are not visible on line so they have to be requested by the “Contact” page or writing a mail to This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.. If an order will be make, confirming the purchase, the customer will be shown the unit cost of each product chosen, the total cost when buying more products, and their transport costs.
Confirming the acquisition, as completion of the transaction, the customer will receive an e-mail message containing the date and the total amount of the order and detail of the same.
If one or more of the products ordered are out of stock there will be a notification to customer (by mail, telephone, fax) to communicate any delays. The order can be then modified (by replacing the product with another / others, or deleting it from the order), or canceled. Of course, the total amount will be related to the final order, to that  goods that will be sent to the address indicated on the record.

The payment of the purchased products, and related costs of shipment, shall be made by the customer at the time of forwarding the confirmation of order by using one of the following methods of payment:

Cash on Delivery
payment can be performed with money directly to the courier upon delivery, we do not accept any way cheques.
It’s good to remember that the courier requires a contribution of cash expenditure for the service.
Naturaltria srl may decide, from time to time, to accept or not cash on delivery payment, depending on the amount and structure of the order.
It is not possible to inspect the package before you have paid, unless it is visibly tampered or corrupted.
Delivery payment is not accepted for orders received out of Italy.

Paypal/Credit Card (this function is actually not available)
PayPal is a service that lets you send payments securely with a credit card even prepaid (e.g. also. Post Pay) guaranteeing security and speed of use. The registration to the service is free. Financial data and credit card number will never be shared with third parties and communicated to the merchant moreover purchases can free eligible for PayPal Buyer Protection in cases of items not received or do not conform to the description. PayPal helps protect your credit card information thanks to innovative security systems and fraud prevention. PayPal automatically encrypts sensitive information using Secure Sockets Layer (SSL) Protocol with an encryption key length of 128 bits (the maximum length available commercially). After placed the order you will be redirected to PayPal where you insert the data to your credit card and your personal data (only if you do not register as a client) and you will receive instant payment notification. Personal information will remain protected and the seller will receive an email from PayPal confirming your payment. At no time Naturaltria srl is aware of credit card data of its customers during the transaction and no computer memory remains in the archives of Naturaltria srl.

Bank Transfer
payment by bank transfer can be made on the following bank account:

Bank: Banco di Sicilia
Client: Naturaltria srl
IBAN: IT15R0200817108000300784297

On the bank transfer document must be indicate ONLY the NUMBER of the order; the goods will be sent only at the moment of crediting of the amount. After 10 days and consecutive to the actual availability of requested items, if not yet happened the crediting of the amount of the order, Naturaltria srl reserves the right to cancel the order in question.

The products purchased will be delivered to the address specified by the customer. Each shipment is accompanied by receipt or invoice of the products required. The couriers do not carry out preventive calls nor manage requests in particular times. As an indication, without any involvement of Naturaltria Ltd., the goods will be shipped within 4 / 5 days (excluding holidays) from the actual availability of the required products, if you are paying by credit card, cash. For other forms of payment the goods will be shipped within 4 / 5 days (excluding holidays) from the crediting of bank transfer.

Possible promotions by covering the costs of transportation with free products  are referred to available products in stock at time of order and are commensurate with the full price of products without any discounts or promotions.

The price base shipping, and the covering promotion, is only valid for domestic transport. For international transport will be given appropriate notice to the customer on the real transport costs, which are not granted on promotion indicated.

On large orders or otherwise considered to be of some value, and pre-orders, Naturaltria Ltd, reserves the right to ask for a “deposit” (provided for in Articles 1385 and 1386 of the Civil Code) of 40 % of the order amount.

Pursuant to and within the limits laid down in Legislative Decree of 22 May 1999, n. 185, the customer has the right, within 10 working days from receipt of merchandise request, to exercise the right of withdrawal.
This right applies to all products contained in the website www.trimarchidivillamarchese.it, with the exception of the products delivered sealed waived and subsequently opened by the customer which don’t present obvious anomalies of alteration.
In case of non acceptance of the product delivered as opened by the customer and/or in the absence of the aforesaid conditions, the product will be returned to the customer with additional transport costs borne by the latter.
Always under mentioned Legislative Decree 185/99 states that the right of is exclusively reserved to customers such as definable as “consumers” and that is only to persons who purchase products for their own use and act for purposes not related to their professional activities, then with the exclusion of traders, retailers, professionals, etc

Procedures for the exercise of the withdrawal right
Purchases on our site are governed by Italian law on mail-order sales. For exercising the right of withdrawal, the registered user who has received the goods has 10 business days from date of delivery. To exercise this right of withdrawal, the communication of exercise must be sent, within the terms specified above, via registered mail (with delivery notification) to:

NATURALTRIA srl- C.da Cavadonna snc – 96100 Siracusa

The parcel with goods, whose transportation, as provided by law will be save different agreements between the parties, at the expense of the sender, must be sent at the above address within 10 days of receipt of the goods and must be properly packaged with the copy of the invoice sent. Only in this way we can proceed with the payment of the amount paid.
Naturaltria srl will reject any product if the customer hasn’t already paid in full the refund expenses; or have not been complied the ways  and the times laid down by law (art. 5 of Legislative Decree 185/99) for the communication of the exercise of the withdrawal; or if the product has not been packed with original wrappers

The contract of sale between the Client and Naturaltria srl is concluded in Italy and is regulated by the Italian law. For any dispute concerning the validity, interpretation or performance of this contract the Trial jurisdiction is the one in the city of Siracusa – Sicily.